MainOne has told Technology Times that the company has commenced “restorative relief” for affected customer after its submarine cable was cut weekend around Portugal.
Temitope Osunrinde, the company’s spokesperson told Technology Times in an exclusive interview confirming the cable cut and says that MainOne has already deployed a repair vessel from France to fix the damaged international optical fibre link delivering Internet traffic to West African nations, including Nigeria.
He also confirmed that an estimated 1000 enterprises on the MainOne service were affected in Nigeria and Ghana where the submarine cable system delivers bandwidth for voice, video and data services.
The incident that caused outage of the submarine international cable happened weekend at some 3000 kilometres offshore Portugal and also resulted in the disruption of Internet traffic into Nigeria, the biggest market for the MainOne fibre.
Osunrinde says that in the interim, MainOne is offering “restorative relief” to some of the affected customers through the transmission capacity of rival undersea cable companies, Osunride adds, but did not disclose the identity of the service providers.
Meanwhile, management of MainOne has said in a statement made available to Technology Times today that the outage said to have occurred early in the morning of Sunday June 18, 2017 about 3000 kilometres offshore Portugal and “the first of its kind in seven years since our cable system came into operations, has caused disruptions in service to our international connectivity customers in West Africa.”
According to the company, “supported by our cable maintenance arrangement with the Atlantic Cable Maintenance & Repair Agreement (ACMA), we immediately mobilised a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs.”
MainOne estimates the repair works may take up 14 days to be completed.
“Whilst this is an event of Force Majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible”, according to the company statement.
“We will continue to provide updates on the progress of the repair works as we assure our customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on”, the company adds.