The Federal Ministry of Power has launched a Call Centre in what the government agency says will enhance service delivery to Nigerians.
The Federal Ministry of Power has launched a service call centre in what the government agency says will enhance service delivery to Nigerians.
Prof. Chinedu Nebo, Minister of Power, who switched on the service call centre for the Ministry in Abuja promises that the tech response system “will guarantee a more appreciable provision of the sector’s services.”
The number assigned for the Power Call Centre is 0700 call power or 0700225576937.
The Power Minister describes the interactive facility as the heartbeat of people that will provide solutions to complaints and enquiries by power consumers.
Nebo says “the call centre will assuage the true feelings on the services provided by the sector, just as he said that his excitement is further informed by the fact that a number of young people will be engaged”, according to a statement by the Ministry.
According to him, because of the prime position of its services and indeed the sector, it would soon be over-subscribed.
In a demonstration, the Minister made the inaugural call to the Centre in which he spoke in pidgin and got a satisfactory response.
According to the Power Ministry, the call centre is a multi-lingual Government portal set up to provide an effective feedback mechanism for government programmes, activities and services set up to ensure prompt service delivery.
“As neighbour to the Ministry of Communication Technology, he said the Ministry of Power is proud to be one of the first MDAs to access the Platform”, according to the Ministry.
The call centre is hoped to come in useful to pass suggestions on ways of making the power sector more proactive in its campaign against pipeline vandalism and its attending disruption on gas supply for power generation.
Engr. Oluwafemi Olufeko, Representative of the Minister of Communication Technology adds that the platform will provide easy access to Government and its operators, “through a multi channel.”
David Onu, CEO of Chief Executive Officer, Interra Incorporated, the promoter of the platform network says the initiative will bring government closer to the people “as what is required is only the use of telephones.”
According to him, the platform was also conceived to cut cost, as the central infrastructure will enable MDAs to access the facility through its technology partner, Galaxy Backbone.
According to Onu, since the start of business in Abuja and Enugu, Interra has engaged over 1,000 young Nigerians. Languages for interaction on its platform are in English, Pidgin and the three major Nigerian languages.