The Nigerian Communications Commission (NCC), the telecoms industry umpire has aid that Nigerian telecoms consumers have the right of privacy and quality service.
These forms part of the rights of telecoms consumers enumerated by Abdullahi Maikano, Director, Consumer Affairs Bureau, NCC, at the 18th edition of the Commission’s Consumer Town Hall meeting held at the Nnewi North Council Hall, Nnewi, Anambra State.
Maikano, who was represented by Femi Atoyebi of NCC says that just as the Constitution of the Federal Republic of Nigeria provides for a number of rights for each citizen, the telecoms regulator also recognises the rights of the telecoms consumer of privacy and quality service.
According to the Commission, other rights of telecoms consumers include the right to be informed, right to be heard, right of timely installation, restoration and repair services.
Others are right to safety, right to seek redress, right to accurate and correct charges and right of timely and responsive customer service.
NCC says the Consumer Town Hall meeting was created to give the rural consumers a voice by bringing together telecom consumers in the rural areas, service providers and the regulator under a single platform to address issues and challenges facing consumers regarding telecom services delivered to them in their locality.