The Central Bank of Nigeria (CBN) should address adequate national technology backbone and other fundamental measures to alleviate the adverse impact of the Naira redesign policy on Nigerians, and expedite the transition towards a cashless society, Mr Bolaji Ojo, Managing Editor & Publisher, The Ojo-Yoshida Report, has advised.
Mr Ojo, Managing Editor & Publisher, The Ojo-Yoshida Report, who gave the advice while speaking Tuesday at the Technology Times Digital Transformation Thought Leadership Series says that Nigeria needs to invest in its infrastructure to power the digital economy by ensuring stable, reliable, and affordable electricity; while telecommunication network must also be strengthened to foster digitalization that are essential to achieving a cash-free system.
Mr Ojo, the former Managing Director, EMEA, and Global Editor-in-Chief, AspenCore, where he was responsible for editorial globally and supervised sales, marketing, and product development in EMEA at the global technology media organisation, says that based on his experience across the developed markets of Europe and America, Nigeria’s banking industry has has taken giant leaps over several developed economies.
He advises the CBN to review its position on Nigeria’s unbanked population noting that, “when we are talking with regard to the unbanked, there are no unbanked people in Nigeria. There are only people that do not fit into our traditional view of what banking is supposed to be. There are no unbanked people. They bank the way they want, and the best service is for you to service people the way they want to be serviced, not the way you think you should service them.”
Mr Ojo, Managing Editor & Publisher, The Ojo-Yoshida Report.
CBN Policy: Nigeria has taken giant leaps in banking serrvices
“In fact,” Mr Ojo says, “what I would say is that Nigeria is pioneering certain actions that other economies are going to be forced to take. So aside from the impact, so far, the negative impact on people in general, Nigeria is actually taking a leap forward ahead of some developed economies that are still primarily cash-based. And I can list quite a few of them. In terms of developing economies globally, Nigeria is also advancing things that others are going to have to take steps towards. The cash-based economy is an anomaly today. It’s going to go away whether we like it or not.”
According to him, Nigeria can learn from other economies that have already achieved a cash-free system, and should take advantage of the experiences of countries such as the UK and Switzerland, that have made significant progress towards a cash-free system without promulgating a decree or a force of law.
According to him, “a key question is how do you implement it in such a gradual way that it doesn’t negatively impact people the way this one has been done. And you’re right. There are technology tools that can be used. But first, let’s start with the most basic things. You go to some economies, and you find that those economies have already achieved what Nigeria has achieved. So we asked the question what made it possible for them to do this without necessarily promulgating a decree or a force of law to say, ‘this is where we are headed.”
The Managing Editor & Publisher, The Ojo-Yoshida Report, says that infrastructure is essential to a successful transition to a cash-free economy. Digitalization of the global economy, he says, is accelerating, and semiconductors are in everything nowadays. A reliable telecommunication network and stable electricity are fundamental to everything, including the financial technology industry.
“However, in order for that to happen, you need to have power. If I’m returning to an old topic for Nigerians, it is because that is something that is fundamental to anything that we want to do in the economy. We need to have stable, reliable and I would say, affordable electricity. That is fundamental. That has to be a priority to the Nigeria system. It doesn’t matter whether we are talking about financial technology or the rest of the economy, industrial or whatever it is that we are talking about. That underpins everything. In order for you to have a cash-free or reduced cash system, you need to be able to have the infrastructure in place,” Mr Ojo says.
According to him, “a key question is how do you implement it in such a gradual way that it doesn’t negatively impact people the way this one has been done. And you’re right. There are technology tools that can be used. But first, let’s start with the most basic things. You go to some economies, and you find that those economies have already achieved what Nigeria has achieved. So we asked the question what made it possible for them to do this without necessarily promulgating a decree or a force of law to say, ‘this is where we are headed.”
Mr Ojo, Managing Editor & Publisher, The Ojo-Yoshida Report.
He explains further that, “you need to also have the telecommunications network in place to foster that. In most developed economies where they have moved towards these goals, those are the underpinnings, the fundamentals that they had in place that allowed them to do that. When you have spotty coverage, when you spend 10, 20, 30 minutes just trying to send messages across, or to access the app for your banking, you are not going to be able to have what we are desirous of if we don’t solve that problem.”
To find sustainable solutions, he advocates that public-private partnership is essential to the transition to a cash-free economy that will involve all levels of government working together to achieve the goal.
“In essence,” Mr Ojo says, “this goes beyond the Central Bank. It cuts across the economy. It involves the Federal Government; it involves State Government; it involves Local Governments. We tend to load most of these on one arm of the Government. The Federal Government should provide electricity. They should do this, they should do that. It has to be a public-private partnership. Local Government, if empowered, can also be involved. There are Local Governments elsewhere in the world that actually offer wireless, Wi-Fi services to their citizens in precisely defined areas. When you have that, when you have the backbone in place, you can do what we are talking about. The infrastructure has to be in place, that is key.”
Mr Ojo, who is also a member of Swiss Fintech, a leading industry organisation that supports and promotes the growth of the fintech sector in Switzerland says that compared to the Swiss and other developed economies including the U.K. and U.S., Nigeria has leapfrogged the old technology of banking.
According to him, “in Switzerland, if I wanted to pay somebody, there are still too many obstacles on the way which Nigeria has removed. One of the examples I was giving was that if I wanted to pay somebody, let’s say you and I had a transaction and you say this is how much it’s going to cost. Personal or business transaction, then I decide I’m going to do a wire transfer, which Nigerians do via apps. Right? And I go into my app, and in my bank app and I do it, the money will only show, it’s not going to show up immediately in your account. It’s going to show up in three or four days later. This is in Switzerland.
“In the U.S., I lived 22 years in the U.S., same thing. Except now, in the United States, they now have payment apps that you have to use; that your bank may have to ask you to use at a small fee. So it’s not directly through your bank. It is basically an app that is overlaid upon what your bank has. If I wanted to pay somebody from Bank of America, if I wanted to pay somebody at a different bank, for instance, then I have to go in and use something different inside my bank app. It’s not bank-to-bank. It’s not direct.”
On the other hand, Mr Ojo says that, “In Nigeria, with Access Bank or Sterling bank or Zenith Bank, I can do it in a flash, and the money is in your account within 20 seconds, if I have connections. Right? Nigerians have embraced it. That’s why I said we need to give Nigerians credit. And the Nigerians who have embraced it are not just the super educated, the folks in the major city. If you want to do it in the village, boom, it’s doable. We send airtime, we send data, we send money and we’ve embraced it because we leapfrogged over the old technologies.”
He advises the CBN to review its position on Nigeria’s unbanked population noting that, “when we are talking with regard to the unbanked, there are no unbanked people in Nigeria. There are only people that do not fit into our traditional view of what banking is supposed to be. There are no unbanked people. They bank the way they want, and the best service is for you to service people the way they want to be serviced, not the way you think you should service them.”
He explains that, “Nigerians want the cashless society. This is the thing that maybe the CBN doesn’t get. You don’t need to sell it. We already want it because it solves so much problems for us. I can take my phone and slap it against your phone, and the money that I need is immediately transferred.”
For the apex bank, CBN, Mr Ojo advises that, “it is not about focusing on the political objectives. Let’s also focus on the longer-term objectives that Nigerians are ready for. You asked okay, what are the financial tools that will help? They are already in place. They are being used by Nigerians. It is the way the CBN carried these out that got people hurt. People really got hurt bad. However, if we really want this cashless society, let’s go back to the fundamentals, let’s strengthen the institutions, and the systems that can help us achieve those goals. The societies that did, didn’t come up and say we wanted a cashless society.”
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