The Enugu Electricity Distribution Company Plc (EEDC) has introduced a self-service application known as “EEDC BOT” to adopt technology in serving its customers.
The app, hoped to enhance the operations and improve customer experience of prepaid customers of EEDC, will provides instant support and streamlines access to essential services through social media platforms like Facebook and WhatsApp.
Mr. Emeka Eze, EEDC’s Head of Corporate Communication, says in a statement that the new EEDC BOT will “significantly speed up responses to common requests and queries by customers through two primary channels (Facebook and WhatsApp).”
To ensure easy access, EEDC says it has created a dedicated Facebook page and a WhatsApp number (08150826233) for customer interactions. Customers can use the WhatsApp service by saving the number as “EEDC BOT” on their phones and sending “Hi” or “100” to activate the menu and select their request. No login access is required to use the service on Facebook.
“Upon initiating a chat, customers will receive interactive codes, and they can select as it applies to their specific needs,” Eze explains.
Some of the services available through “EEDC BOT” includes chatting with a customer service agent, requesting a token, applying for a meter, generating KCT, retrieving the last token, checking arrears balance, requesting new services, and viewing transaction history.
“By utilizing this self-service, EEDC aims at offering a more efficient and user-friendly approach to customer service by efficiently managing its customers, reducing waiting time, and promptly resolving issues,” Eze adds.
The electricity company says that EEDC BOT is one of innovative solutions introduced in its operations to enhance service to its customers and describes it as part of its ongoing efforts to improve service delivery.
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