Etisalat Nigeria has announced that its subscriber base has crossed the 19 million active connections, five years after rollout in the competitive telecoms market.
The company also announced that it bagged he awards for Best Customer Centric Network in Nigeria, Network with Easiest Access to Customer Care Helpline and Quality and Regular Attendance at NCC outreach programmes at the 10th Anniversary of the Nigerian Communications Commission (NCC) Telecoms Consumer Parliament held recently in Lagos.
Speaking on the feat, Matthew Willsher, Acting Chief Executive Officer at Etisalat, attributed the growth in subscriber base to the commitment of the company’s employees to deliver efficient service to its customers.
According to him, “We have very high standards and we make sure we have the right people in the organisation to meet up with our set objectives of quality and customer satisfaction. We are dedicated to keeping the network working at all times to ensure we give customers great value for being on our network. The awards for Best Customer Centric Network in Nigeria (the first ever awarded to any operator in Nigeria by the NCC); Network with Easiest Access to Customer Care Helpline; and Quality and Regular Attendance at NCC outreach programmes, received at the last NCC Telecoms Consumer Parliament clearly demonstrates that we do things differently at Etisalat Nigeria”.
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