The Nigerian Communications Commission (NCC) has shifted attention towards God to enlighten Nigerian telecoms consumers.
Under the plan, NCC says it is engaging with Faith-Based Organisations (FBOs) as channels the telecoms regulator hopes to create telecoms consumer awareness through their followers.
FBOs are religious bodies and institutions considered special groups of stakeholders for the telecoms regulator through which NCC “has continued to deepen its engagement to popularise its activities, carry out sensitization about emergent telecom issues, and to provide sufficient information and education on how to manage challenges members of such bodies may encounter as telecom consumers.”
Shuaibu Swade, Controller Kano Zonal Office of NCC says the government agency has hitherto engaged with Catholic and ECWA churches and is now turning to an Islamic sect in the zone.
NCC met with the Ashabul Kahfi of the Qadiriya Islamic sect to discuss the agency’s activities and how they affect the sect as part of the growing community of telecom consumers, according to Swade.
He also says “the Zonal Office considered it strategic to engage the Qadiriya group as part of the Sect’s activities during the Month of Ramadan.”
Swade adds that, “as Muslim faithfuls congregate to listen to sermons and other counselling during this holy period, the Zonal office got the approval of the sect leader, Grand Sheikh Abduljabar Nasiru Kabara, to use the regular evening forum of the Sect to access its members, and inform and educate them about telecom services.”
He explains that NCC team used the opportunity to tell the congregation about the Toll Free Line 622 provided by NCC for consumers to escalate unresolved complaints earlier reported to their service providers.
“The sect members were also informed about the Do Not Disturb 2442 Code through which they can manage unsolicited messages received on their devices. They were equally educated on the misinformation bandied about telecom masts and health hazards as well as how to handle other incidences connected with telecom services such as SIM registration, electronic financial fraud and other cyber security issues”, Swade adds.