Microsoft Nigeria, the local unit of U.S. tech giant, Microsoft, has kept mum as global outages of its services continue to spread, crippling banks, airlines and other users of its technologies.
The parent company of Microsoft Nigeria was hit by a major IT outage that began on Thursday in some regions, impacting its Azure and Microsoft 365 services worldwide.
Outside Nigeria, the disruption has caused issues for businesses, organisations, and even airports where media reports have highlighted cases of grounded airplanes, malfunctioning Windows PCs, and disruptions faced by broadcasters such as Sky News this morning, and businesses.
While the outage had a significant global impact, the extent of its effect on Nigeria remains unclear as of the time of filing this report.
As at the time of filing this report, Technology Times monitoring of the local impact of the outage reveals that there have not been any report of major disruptions at any Nigerian airport or public disclosure of impact by any local business.
As at the time of filing this report, Technology Times monitoring of the local impact of the outage reveals that there have not been any report of major disruptions at any Nigerian airport or public disclosure of impact by any local business.
Efforts to get the Microsoft Nigeria office to comment on the matter have proved abortive as the phone numbers listed against the Lagos office located at the iconic Civic Centre in Victoria Island, Lagos and its Abuja office have been unreachable.
“Dear customer, the number you are trying to call has been barred from receiving calls. Thank you,” was the response received after repeated calls made to the phone numbers listed for the Lagos (+234 (1) 4621100) and Abuja (+234 (9) 2907746-7) offices of the tech giant as made available on Microsoft’s global portal.
Microsoft’s global communication regarding the outage did not mention any region-specific impacts. However, the lack of a statement from Microsoft Nigeria might indicate that the country was not significantly impacted, according to a source whose company is a local partner.
Downdetector, a website that monitors outages, also offers insights. While South Africa seems to be encountering some issues with Microsoft 365, there are no widespread reports of outages in Nigeria.
The exact cause of the outage remains undisclosed by Microsoft. However, some reports suggest it began with issues related to a Microsoft Azure service update. Another report points to a potential software update issue from Cloudstrike, a cybersecurity firm, that might have affected multiple users.
Microsoft Nigeria’s parent company has acknowledged the issue and assured users that the tech company is actively working on a resolution. The company took to its Microsoft 365 status account on X and wrote that, “We’re investigating an issue impacting users ability to access various Microsoft 365 apps and services. We’re working on rerouting the impacted traffic to alternate systems to alleviate impact in a more expedient fashion.’
The company is also providing additional status updates on its website regarding its situation.
Microsoft has not yet given a timeframe for when normal operations will resume.
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