Ericsson has signed a five-year managed services agreement with MTN Nigeria, the leading mobile telephony company in the country.
The new contract will see Ericsson assuming full responsibility of the management, optimization and field maintenance of MTN’s network infrastructure in Lagos, Abuja, Enugu, Port Harcourt and Asaba, which represents 75 per cent of the network.
With Ericsson taking over the day-to-day operations of the network, MTN will focus more on its core business of providing a superior customer experience across all its network offerings, the telecoms company says.
Michael Ikpoki, Chief Executive Officer, MTN Nigeria says “This engagement with Ericsson is a logical step forward in our strategy execution and is consistent with our commitment to deliver a bold new digital world to our customers across Nigeria. Leaving the management and maintenance of our infrastructure to Ericsson will allow us to focus even more on adding value to the customer experience on our network. We consider this partnership a joint investment in the growth of the telecommunications industry in Nigeria and a great opportunity to strengthen ICT knowledge and specialization locally. Ericsson is the global leader in the managed services space and the right partner for us.”
According to Erricson, MTN will retain ownership and full control of its network assets and continue to have responsibility for strategic design and planning, as well as equipment purchasing decisions.
Jean-Claude Geha, Head of Managed Services at Ericsson adds that “this agreement with MTN, Nigeria’s largest telecoms operator, marks a milestone for Ericsson in Nigeria and in the region. In Managed Services, we bring our global expertise and experience to benefit our customers and ultimately their subscribers’ experience of the network.”