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MTN Nigeria offers personal security number for phone subscribers

MTN Nigeria offers personal security number for phone subscribers
19
By Olubunmi Adeniyi

Lagos. September 2, 2012:
The leading mobile phone operator in the country, MTN Nigeria has enhanced security on its network by introducing personal security number for its phone subscribers.
MTN says that this time around, it raised the bar in customer experience to empower its customers in resolving most of their issues using a number of avenues including telephone and the internet.
Commenting on the new offering, Corporate Services Executive, MTN Nigeria,  Akinwale Goodluck, says the introduction of the security code attests to the mobile phone company’s commitment to leading innovation and customer satisfaction in the industry.
“As Nigeria’s leading telecommunications company, MTN will continue to invest and innovate in order to deliver world class information and communications technology services to Nigerians,” says Goodluck.
He also wants subscribers who are yet to register their SIMs to quickly to benefit from the benefits of the newly-introduced MTN Security Number.
Also speaking on the new improvement, Customer Relations Executive, MTN Nigeria, Akin Braithwaite said in a company statement that “the MTN security number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.”
According to him, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.
He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.
The Security Number, which consists of a 12-digit customer identification number and a 4-digit security key that is totally unique and personal to each customer is already being forwarded to customers via SMS, he adds.
According to him, customers who have registered their SIMs but have not received notification of their MTN security number can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line- 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.
Braithwaite states that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be designed, developed and tested to be error-proof to ensure a smooth implementation.
The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone.
MTN Nigeria will not be held liable for any loss or damage resulting from the disclosure of the number to third parties, he adds.
“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he adds.
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Comment(19)

  1. Pls I am Hafsat Nababa with number 08145543873,pls I would like you to urgently send me my security number so that I can accessed to my MTN services.thanks

  2. Please they use to say invalid security number and pin when I try to login to my MTN self care. PLease help me in proving a new 1 to me. Here is the number; 07066877248

  3. Pls kindly help me with my MTN security number, I lost it. You could send it via e-mail or 08034501942

  4. Plshelp me my puk number am Ademola adejumo i lost my sim pack so i want u to help me my puk

  5. Pls i have forgotten my pin to access to the call center.pls i will be very happy if it can be sent to me.07069737895

  6. Please I can’t remember the pin assigned to
    my MTN line again,since then I can’t contact
    the MTN call centre,I will be elated if it can be
    resend to me, 08033389781 thanks.abraham phillips from omole phase 1

  7. pls my Pin was sent to me and i later lost my phone with all the content. So pls i need it so that i can get access to customer care agents for assistant. 07032386200

  8. please i cant find my security number, i will be very grateful if it can be resend to me.
    my phone number is 08136389991.
    thank you

  9. help me with my security code & my pin number i loose it when my phone spoil. my phone number is 08030903774 thank

  10. Please,how can I get my security number back, I have it before my phone was stolen, though I store the number on the phone

  11. I cant see my security pin pls sen it to me.my is 08035318532.Il was bar from making call pls open it for me.

  12. Please I mind to know these number always disturb me if appear no number on my phone,I mind to trace such number,please way out. my number is 08032179651.the above number I always get disturb on. Thanks

  13. Please, I can find my 4-digit security pin. This has limited my access to the leading Network’s services. Please kindly assist. From: 07066710275

  14. Please I can’t remember the pin assigned to my MTN line again,since then I can’t contact the MTN call centre,I will be elated if it can be resend to me, thanks.
    07039813448

  15. Please I can’t remember the pin assigned to my MTN line again,since then I can’t contact the MTN call centre,I will be elated if it can be resend to me, thanks

  16. please, i received an sms since in April, 2012 from MTN that the will send me security number that you grants me quick access to all MTN service channels. since then i didn’t receive any security number. please send it to me now.
    and my line is block to and i dial this 181 as directed but i don’t know my pin to. tel: 08036450549. thanks.

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