The Federal Government says phone consumers call the 622 toll-free line to complain if they feel undeserved by their network operators.
The Nigerian Communications Commission (NCC), the telecoms industry watchdog, which took to Twitter to announce this on its Consumer Outreach Programme held recently in Minna, Niger State, says consumers have a right to complain if they feel they have been underserved by their network providers.
“The Nigerian Constitution expressly provides for a number of rights, which are recognised as inalienable to every citizen of the Country,” says the tweet.
NCC says the 622 Call Centre is open from 8:30am – 5:00pm on weekdays and Saturdays, and that the call centre does not operate on Sundays and Public Holidays.
The reguator says consumers should always ensure that they first try to contact their network provider and understand the reason behind certain service delivery or failure, and avoid unnecessary call of the NCC’s Call Centre.
“Consumers are advised to first call their network provider to lodge their complaints before calling the NCC’s 622 call centre,” it says.
“A complaint ID number will be issued to the consumer when they first call their network provider to lodge their complaints. Please have the complaint number ready when calling the NCC 622 call centre, as it will be needed to follow up the complaint,” it further explained.
The NCC Consumer Outreach Programme was set up to bring together consumers, service providers and NCC to address telecom issues affecting consumers, the regulator says.
NCC says its effort towards educating consumers is seen as one of the most cost effective mechanism that provides and guarantees consumer protection. The Commission says it has developed a series of initiatives towards empowering consumers with appropriate information for protecting their rights and choices.