Nigerian Communications Commission (NCC) and Consumer Protection Council (CPC) are coming together to address service quality issues in the Nigerian telecoms sector.
Service quality has been said to be the source of controversy in Nigeria recently, with last month move when operators like MTN, Globacom and Airtel paid a total sum of N647.5 million in fines imposed on them by NCC for poor service quality.
A decision was taken to inaugurate a committee when Dupe Atoki, Director-General of CPC paid a courtesy call on Eugene Juwah, the Executive Vice-Chairman of NCC in Abuja.
The committee was given two weeks to come up with recommendations on how to ensure subscribers receive better services.
CPC director general Mrs Dupe Catherine Atoki said “it is time for telecoms companies to shift from their often highlighted challenges to making efforts at combating the poor service experienced by customers, and commended the NCC for initiating fines against the offending operators.
“The fines are legal and we do not dispute it, but we want to move this beyond fines to see what we can do to ensure that consumers get value for their money. What comes out from our side is that the operators use the challenge of doing business as a reason why they cannot give value for money,” she said.
“I believe the time has come for the operators to recognize the fact that they have an obligation to the consumers to make sure they get value for money,” she said.
Juwah said his organization would support the CPC in its determination to seek redress for subscribers because it is in line with NCC’s Key Performance Indices (KPIs).
“If we have not done anything, we don’t know where we will be,” Juwah said.