The Nigerian Communications Commission (NCC) has asked telecoms subscribers call its toll-free customer care line, 622, if they don’t get resolution to problems with their service providers.
But phone users must first report their complaints to their service providers and then call the telecoms industry regulator’s toll-free customer care line 622 “if there is no resolution.”
Dr Eugene Juwah, the Executive Vice Chairman of NCC, dropped the hint at the 74th Edition of Consumer Outreach Programme (COP) held recently at Asaba, Delta State. The event was held with the theme “Effective Service Delivery: The Right of the Telecoms Consumer.”
Juwah, who was represented by Michael Onyia, an NCC Commissioner, says that telecoms operators need to improve on the quality of service.
The event provided telecom subscribers present at the outreach the opportunity to have a direct interface with their various service providers where they asked them questions and also presented their complaints, which were instantly resolved.