Distribution Companies (DisCos) will be responsible for replacing obsolete and faulty meters at no cost to electricity consumers within their franchise areas, the Nigerian Electricity Regulatory Commission (NERC) says.
The nation’s electricity sector regulator, NERC, says it will ensure that Nigerians have access to safe, reliable, and affordable electricity.
Recently, NERC says, some DisCos instructed customers to apply and pay for meter replacements, which goes against its Order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete Customer Meters.
“This order clearly states that customers with faulty or obsolete meters should not be forcefully migrated to estimated billing. Instead, DisCos are obligated to replace these meters free of charge, unless the fault was caused by the customer,” according to the regulator.
NERC says it is committed to protecting customers’ interests and rights by enforcing regulatory standards and penalties for non-compliance by licensees. “DisCos,” the regulator says, “are mandated to replace faulty and obsolete meters at no cost, except when damage is customer-induced.”
Electricity consumers are encouraged to report any non-compliance by DisCos to NERC through the following channels: Phone: 07000 CALL NERC (07000 2255 6372), 0201 344 4331, 0908 899 9244, or via Email.
What makes a meter obsolete?
NERC explains that there are several factors that can render a meter obsolete. The lifespan of an electric meter typically ranges from 5 to 20 years, depending on various factors. Additionally, meters are certified by the government for a period of 10 to 30 years, after which they must be replaced once the certification expires. Inaccuracies or faults in a meter can also lead to obsolescence, regardless of its age. Technological advancements can also play a role in making a meter outdated.
Signs that indicate it may be time to replace an electrical meter include rust and corrosion, physical damage, inaccurate readings, flickering lights, heating and burning odors, as well as visible wear and tear. It is important to monitor these signs closely to ensure the safety and efficiency of the electrical system.
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