DomainKing.ng, an Indian company and one of those accredited to sell Nigeria’s .ng Internet domain name has come under sanction over alleged breach of service to its customers.
Nigeria Internet Registration Association (NiRA), which manages the .ng domain name service, says the its has taken a first step to sanction the Indian company that trades on the www.domainking.ng platform, to protect customers using its service.
Edith Udeagu, Chief Operating Officer, NiRA, says the Nigerian managers of the local domain name service has received several complaints about alleged breaches by the Indian-based .ng ccTLD Accredited Registrar.
According to the NiRA COO, “some of the complaints via emails and phone calls from the clients of DomainKing.ng borders on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng.”
According to NiRA, “failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the Nigeria Internet Registration Association (NiRA). Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants.”
Udeagu says in a statement that, “Since 8th February 2017, an Indian based .ng ccTLD Accredited Registrar, DomainKing.ng, has not responded to escalated support queries and emails from its clients forwarded to it by the .ng Registry. The Registry had attempted severally since then and is still trying to contact this registrar via email, telephone, their online support system, social media platforms and postal services. 24th January 2017 was the last time this Registrar responded to the Registry via email.”
According to NiRA, “failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the Nigeria Internet Registration Association (NiRA). Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants.”
Following this development, NiRA says it has taken protective measure to protect the local Internet community from further using the service of the Indian company to make further payments.
“Whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by 2nd May 2017 should the company not reactivate/attend/respond to queries/complaints raised by the registrants”, Udeagu says.
The NiRA COO also says that the body has sought legal advice and continues to consult its solicitors as events unfold on the matter.
“Bearing in mind that NiRA is not a hosting company, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng”, NiRA COO says.
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