Nigerians were asked to stop using Samsung Galaxy Note 7 in the wake of local investigations into explosions recorded while charging the smartphone, the nation’s consumer protection has said.
Mrs. Dupe Atoki, Director General of Consumer Protection Council (CPC), who said that the agency is investigating the matter also said Nigerian phone consumers that bought Samsung Galaxy Note 7 have been asked to stop using the smartphone.
According to her CPC , the apex consumer protection agency in Nigeria, has issued a seven-day ultimatum to the device maker, Samsung, to provide information on the full status of its compliance with the global directive on the Samsung Galaxy Note 7 recall.
[quote font=”georgia” font_size=”22″ font_style=”italic” align=”left” arrow=”yes”]The CPC also said that “while awaiting the response of Samsung Electronics West Africa Limited in order to determine the number of affected consumers in Nigeria, there is an urgent need to avert whatever dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.”[/quote]“The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire”, the CPC said in statement obtained by Technology Times.
According to Atoki, “the said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals,” expressing concern that “some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.
“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.”
The CPC also said that “while awaiting the response of Samsung Electronics West Africa Limited in order to determine the number of affected consumers in Nigeria, there is an urgent need to avert whatever dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.”
In line with international best practices, the company should immediately issue a recall notice giving Nigerian consumers adequate information on the procedure for recall and the appropriate compensation being offered, according to the Nigerian consumer protection agency.
Atoki said that Samsung should ensure that affected consumers either get a free replacement from the company or a refund of their money, where necessary.
The Director General explained that Samsung had announced in the United States that consumers with Samsung Galaxy Note 7 can check whether or not their phones are affected and eligible for recall by entering the IMEI or serial number of their phone in a space provided on Samsung website, www.samsung.com/us/note/ recall/, saying that Nigerian consumers can avail themselves of that facility.