The Nigeria Postal Services (NIPOST) says it has automated its counter services as part of upgrade underway to deliver better service and customers satisfaction.
Mrs Tayo Ajayi, the General Manager, Counter Services, told newsmen on Thursday in Abuja that the move was part of restructuring and modernization process underway at NIPOST, the nation’s postal services provider.
She says “the move was part of NIPOST restructuring and modernization process and in order to meet up with global trends, the organization is reforming its operations at the counter.”
Ajayi explains that the counter, being the first port of contact between NIPOST and its customers, had to be upgraded to meet global best practices.
She further said that what is available at the counters are technologically based; any acceptance at the counters must be automated so that the customer can track their items.
“That is what is obtainable worldwide and NIPOST must follow suit, that is why we have upgraded all counter and other services.We have to upgrade in order to survive in the competitive market.”
She noted that all international and domestic items by NIPOST carry the track and trace value-added services as this will enable customers track and trace their items with the registration numbers they are given at the counter.
“And using their cell phones or computers, customers can ascertain where their items are at every point,’’ the NIPOST executive adds. As part of the the automation project, NIPOST had computerized 1,500 counters out of the 3,000 counters across Nigeria, she says.
She disclosed that NIPOST has a vast infrastructure and being self-funded, it is not possible for NIPOST to automate all operations at same time, instead it should be done step by step .
“For NIPOST to be able to automate 1,500 counters out of 3,000 in the federation, I believe it is a success story for this administration. We are also training and retraining our staff so they can effectively do their jobs and give our customers joy and satisfaction,’’ Ajayi says.