Samsung Electronics says the company has stopped sales of the Samsung Galaxy Note 7 that was launched August 2, this year across the world due to defect that causes battery explosion.
Samsung says that those who have already bought the Samsung Note 7 smartphone will get a replacement, having identified a factory flaw in the smartphone’s battery.
Following complaints of battery explosion from customers across the globe, Samsung says the company conducted a thorough investigation and found a battery cell issue.
Samsung says that “as at September 1st, 35 cases were reported globally”, adding that the company is “currently conducting a thorough inspection with its suppliers to identify possible affected batteries in the market”.
“However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks”, the device maker says in a company statement.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible”, the tech company says.