Samsung says it warned users to immediately turn off their Galaxy Note 7 smartphones until it completes investigations into spontaneous fire incidents recorded with the device.
[quote font=”georgia” font_size=”22″ font_style=”italic” align=”left” arrow=”yes”]“Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase,” Samsung says.[/quote]The unprecedented move came few hours after the Korean device maker halted production of the glitchy devices.
Samsung said it will “ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7” while it investigates the cause of the fires.
“Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase,” Samsung says.
The smartphone maker had earlier stopped the sale of the Galaxy Note 7 and kicked off a global replacement exercise for customers who already own the device, having identified an issue with the battery cell.
However, after receiving similar report again on the replaced Samsung Galaxy Note 7, the company is now calling for the powering down of all the purchased devices.
In an earlier statement on the Galaxy Note7, Samsung expressed understanding over the feelings of its consumers and promised to quickly investigate the reported case to determine the cause for the problem.
“Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible,” it says.
“We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process,” Samsung says