The Consumer Protection Council (CPC) says that the broadcasting sector has come under investigation by the consumer agency to protect the interest of Nigerian TV consumers.
Mrs. Dupe Atoki , Director-General of CPC says the broadcasting sector is its investigation ‘blacklist’ under a move to ensure adequate protection of the rights of Nigerian consumers.
According to her the broadcasting, electricity and the aviation sectors, among the sectors will come under scrutiny under an ambitious plan in curtailing consumer abuses in the country.
Atoki dropped this hint at the mentor-ship and business development programme of the Nigerian Bar Association (NBA) in Abuja, where she was also conferred with the Guiding Light Award by the association in recognition of her selfless and professional service to the nation.
The Director General notes with satisfaction that the agency’s interventions in some sectors and specifically the “satellite television sectors have drastically reduced the quantum of complaints in those sectors and conferred some benefits on consumers.”
She told attendees at the event that the pace of progress so far recorded by the Council in reducing the level of consumer abuse and in curbing the excesses of multinationals in their interactions with consumers in the country is attributable to the use of the powers of prosecution of the Council’s Act.
She says that the adoption of sector intervention on her watch in addressing consumer abuses has had widespread positive effects in the sectors so far investigated by the Council.
She adds that “interventions in other problematic sectors will also be undertaken as we progress in order to alleviate the suffering of consumers.”
According to Atoki, the strategy became inevitable in view of the widespread consumer abuses in the country.
“in view of the myriads of consumer complaints in various sectors, it became apparent that the resolution of individual complaints alone will not make the desired impact” Atoki says pointing out that “sectoral intervention was identified as a major strategy for arresting systemic irregularities and modifying the behavior of firms for faster and widespread resolution of consumer complaints.”