By TECHNOLOGY TIMES Reporter
Lagos. July 3, 2013: The Singapore Service Academy says that a Nigeria Service Academy website is part of 11 online channels launched in its ambitious bid to promote its Customer Service programmes across over four billion people around the globe.
Alongside the Nigeria website, others include the China Service Academy, India Service Academy, Russia Service Academy, United States Service Academy, Brazil Service Academy, Indonesia Service Academy, Japan Service Academy, Malaysia Service Academy, Pakistan Service Academy and Bangladesh Service Academy.
The Singapore Service Academy said it has just launched 11 new Country Service Academies’ websites which gives more than half the world’s population, according to a statement by the organisation.
The Academy said that, “this is a great opportunity for some of the world’s most populous countries to start Creating their World Class Culture Of Service Excellence and enhance their Service Excellence and Customer Service Standards. This framework and methodology is exceptionally simple yet sophisticated for both government and private organizations.”
According to the Academy, the framework and methodology consists of 23 fully customizable world class initiatives, including customer service training, service excellence seminars, keynotes and workshops.
It is further supported with more than 10 years of experience and global insights from top notch organizations like Disney, The Ritz Carlton, Apple, Zappos, Starbucks, among others, the Academy said noting that they have achieved phenomenal results with their local clients, benefiting more than 11,000 people thus far.
The site features a Global Service News and Article Aggregator that showcases the latest and greatest in Service, providing valuable knowledge and know-how to organizations around the world, it adds.
Other upcoming Service Tools include a Measuring Your Customers’ Experience Technology which enables organizations to accurately measure their Customers’ Experience, getting Real Feedback in Real Time from Real Customers (also incorporating Social Media and data analytics).
With the intelligence gained, organizations can accurately design their Service Strategy and Roadmap to further improve and innovate their value propositions. Furthermore, organizations can show Return on Investment (ROI) by re-measuring their Customers’ Experience after a specified time frame, the Academy adds.
“One of the key objectives of these websites is to connect with people on the ground, and give aspiring local organizations and individuals the opportunity to take the lead and set up their respective Country’s Service Academy by partnering with the Singapore Service Academy”, it adds.
Manoj Sharma, the Founder & Chief Facilitator of the Singapore Service Academy said that, “we’re really excited that through these websites, we can connect and add value towards a huge global marketplace. We’re also looking forward to having esteemed partners around the world collaborate with us to bring the ‘Creating Your World Class Culture Of Service Excellence Framework’ and methodology to a global audience.”
According to him, “we’ve been successful on the local front and would like to push the boundaries and make a bigger contribution to the world. The concepts of Customer Service and Service Excellence have been confused and muddled for some time now. Its time to re-look Service in a more sophisticated and mature way and we strongly believe that our framework and methodology will make the world a much better place of Service for all of humanity.