Nigeria is to receive a grant from Swefund, Sweden’s Development Finance Institution, to fund a project that will evaluate telecoms service quality in the country.
The Nigerian Communications Commission (NCC), which announced the signing of the grant agreement with Swefund, says the grant will fund a Crowdsourcing Quality of Experience Project planned to improve network service delivery in the country.
Image credit: NCC X handle.
Meanwhile, NCC says that the project backed by Swefund’s grant will leverage real-time data to provide insights on quality of experience and network performance from the consumers’ perspective.
NCC: Quality of service insight expected from telecoms consumers
The agreement was signed recently by Dr. Aminu Maida, EVC/CEO of the NCC, alongside the Swedish Ambassador to Nigeria, Annika Hahn-Englund.
The initiative, according to government, aligns with the Federal Executive Council’s (FEC) recent approvals for expanding digital infrastructure in Nigeria. The approvals, granted during last Tuesday’s FEC meeting presided over by President Bola Ahmed Tinubu, were announced by Dr. Bosun Tijani, Minister of Communications, Innovation, and Digital Economy.
Dr. Tijani says that the connectivity project is part of two major initiatives aimed at expanding mobile connectivity to 21 million people and advancing Artificial Intelligence (AI) development in Nigeria
Additionally, the Minister says that the FG has approved contracts for establishing 1,500 digital hubs across Nigeria, with the goal of improving digital access, especially in underserved communities. These hubs are expected to boost innovation, create jobs, and support Nigeria’s digital economy growth
Meanwhile, NCC says that the project backed by Swefund’s grant will leverage real-time data to provide insights on quality of experience and network performance from the consumers’ perspective.
According to the telecoms regulator, the initiative will “empower the NCC to monitor network performance in real-time, identifying and addressing issues such as dropped calls, slow internet speeds, and weak coverage.”
The insights from the network network performance “will enable the Commission to make informed regulatory decisions and guide the “expansion of connectivity in underserved areas across Nigeria.”
With improved access to real-time data, the NCC will be able to hold telecoms providers more accountable, ensuring better service for consumers.
NCC says that this is a “significant step toward enhancing connectivity in Nigeria” and has the potential to “set a benchmark across Africa.”
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