Uber says it is offering financial assistance to drivers and delivery persons with coronavirus called COVID-19 under plans by the ride-hailing service to help curtail spread of the deadly virus.
Ride hailing services, which use online-enabled platforms to connect between passengers and local drivers using their personal vehicles like Uber, Bolt and several other apps are becoming popular among users in Lagos and a few other urban centres in Nigeria.
Dara Khosrowshahi, Uber CEO, says the company has been working with public health authorities across the world including the World Health Organisation, which is providing updates on basic preventive measures following the coronavirus outbreak, is also adjusting to take new precautions safeguarding Uber users.
Under the plan, Uber is working with public health authorities in their response to the epidemic and “we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice”, according to Khosrowshahi.Dara Khosrowshahi, Uber CEO
“Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide”, the Uber CEO says of the popular ride service in Nigeria.
Under the plan, Uber is working with public health authorities in their response to the epidemic and “we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice”, according to Khosrowshahi.
Uber says it is keeping its cars clean by providing drivers with disinfectants to help them keep their cars clean. “Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.”
Above all, if you are sick, Uber is asking you to stay home and keep others safe in the interest of public safety. “We’re reminding everyone who uses Uber to follow guidance from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze”, Khosrowshahi says.
The Uber CEO, who says the company is working round-the-clock with public health authorities in the interest of public safety, says the company frowns at reported cases of discriminations on grounds of coronavirus.
“Additionally, there have been reports of discrimination linked to the current situation. I want you to know this is never okay—every rider and driver is expected to follow the Uber Community Guidelines, which clearly prohibit discrimination. In times of uncertainty, it is especially important that we be our best selves”, Khosrowshahi says.